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    Tunisia English Program

    English for Cabin Crew *CEFR B2 

    Course Description

    English for Cabin Crew has been developed specifically for flight attendants who need to use English every day at work and for people who are training to become cabin crew. This course will show learners how to communicate clearly, directly, and with authority, but also politely, even when dealing with difficult situations.

    Assessment 

    Requirements 

    Students are required to show at the end of the session that they have the profile of a cabin crew through the following points:

    - Good mastery of english language (B1+ as a minimum level)

    -Knowledge in the cabin crew vocabulary  

    -Ability to use communicative skills on how to address problems on board through customer service skills (active listening, sense of argumentation, polite forms)

    Team working skills and how to interact with different people from different cultures.

    - Ability to ace the recruitments and especially the pre-selections (Open day, group discussion, teamwork, English test, face to face interview)

    Course Objectives

    In this class, participants will not only examine speaking, listening, writing, and reading activities, they will also look closely at industry specific grammar, language, pronunciation and particularly recruitment simulations and situations on board.  Participants will explore ways to ask questions, give instructions, explain procedures, make suggestions and put into practice their soft skills. 

    Course Textbook

    Oxford English for Cabin Crew Book 1 units 1-6

    This book was written and checked by industry insiders. 

    Student Assessment

    You will be evaluated in a variety of ways throughout the course and receive feedback from the teacher to help you continue to improve your English language skills. Student assessment is based on the following criteria, on a scale of 100%. The passing grade is 75%.

    Assessment

    Task

    Percentage

    Task

    Percentage

    Participation

    30%

    Written Test

    15%

    Teamwork

    25%

    Oral Interview

    30%

    Attendance Policy

    Students cannot miss more than 8 hours (20%) of class time in order to pass the course. Late arrivals are counted towards the 8-hour limit. Students who are absent for two consecutive classes will receive a phone call from the EL Department to check on reasons for absences. 

    Class Rules

    • Arrive to class on time.

    • Be prepared to participate in class activities.

    • Bring the class textbook and notebook to every class session.

    • Be sure your mobile phone is on silent and out of sight.

    • Do not bring food or drinks into class

    • Complete all home assignments before class. (This helps ensure that you progress more quickly!)

                WELCOME TO CLASS! WE’RE GLAD YOU’RE HERE! 

    We welcome any comments/suggestions/concerns you may have. Feel free to contact the EL Department or call at 71 145 700 EXT: 6718.

     

    Communications►